POSITION OVERVIEW

Essential Duties and Responsibilities: 

• Lead the marketing communications team - planning and completing projects on time, on budget, and to corporate standards.
• Develop and maintain API Healthcare’s brand standards, and ensure all communications comply with these standards.
• Work with key API Healthcare stakeholders including marketing, product management, sales, business development and key executives to develop content and ensure proper messaging to achieve department and corporate goals.
• Develop and execute an annual communications and public relations plan.
• Execute healthcare industry PR on a regular basis for corporate awareness and product launches.
• Coordinate and participate in press meetings.
• Develop relationships with media editors.  Develop stories, write and place press releases. 
• Write clear, concise copy as well as provide creative direction for collateral material, including advertising, direct mail, e-mail, presentations, case studies, articles, white papers, brochures, video, websites, social media, etc.
• Research and develop subject matter and marketing goals.  This may include reviewing current and previous literature and gathering industry materials.
• Track company, brand and competitive monthly media coverage into a reporting structure that identifies successes and opportunities and provides a metric by which to measure improvement.
• Create and write speaking opportunity proposals and presentations.
• Manage the corporate web site, the corporate blog, and social media (internal and external).  This includes management of search engine optimization.

Education, Experience and Abilities:

• Minimum three to five years of successful leadership experience in communications and public relations.
• Bachelor's or higher in communications, marketing, journalism, or English.
• Three or more years of experience as a professional writer creating marketing driven materials, preferably in a technology or professional services setting.
• Strong written communication skills with the ability to convey complex and/or technical information in an easy-to-understand, compelling manner.
• Experience creating a marketing communications strategy.
• Excellent project and time management skills with the ability to multitask and work in a deadline-oriented and team environment.
• Superior presentation and analytical skills.
• Experience with Microsoft Office tools, Adobe, WordPress, Facebook, LinkedIn and other social media tools.
• Healthcare experience preferred.
• Ability to travel up to 25% of time.

POSITION OVERVIEW

Essential Duties and Responsibilities:

• Programs custom time and attendance pay polices, data import, data export, data conversions, and reports primarily using Microsoft SQL, Visual Basic and C#.
• Insures all custom solutions provided to the client are logical and correct through documentation review and programmatic testing.
• Routinely works in a support role to troubleshoot and resolve client issues.
• Creates and maintains a project plan for both long-term and short term projects. Works with writers and testers to insure the projects have the appropriate design and direction and deadlines are met.
• Occasional travel is required. 

Education, Experience and Abilities:

• Associates Degree in Computer Science, MIS, or MCS is preferred. Will consider candidates with applicable technical experience.
• Experience in C# and Visual Basic development and Microsoft Office Applications, including Word and Excel.
• Knowledge of MS SQL Server, T-SQL, and stored procedures.
• Knowledge and experience working with Web Services and XML.
• Ability to professionally handle confidential information, innovate, provide functional applications, plan, prioritize, and organize workload and interact professionally with all levels of associates and clients.
• Detail oriented, well organized with strong written and verbal communication skills.

POSITION OVERVIEW

Essential Duties and Responsibilities:

• Creates, maintains, evaluates and measures the Client Services operational business practices.
• Facilitates department changes to meet changing business needs.
• Assesses short-term and long-term resource needs.
• Represents the team in inter-departmental meetings/decisions.
• Establishes and maintains standards of quality and productivity.
• Coordinates process improvement implementations and regularly evaluates progress.
• Sets and monitors measurements/goals for the team.
• Communicates company goals to team and the team’s progress to the company.
• Assists with implementation strategies and process improvements.
• Provides an escalation point to clients when standard process is not sufficient.
• Manages employee relations.
• Conducts associate performance and salary reviews.
• Helps, guides, and grows associates through professional development and coaching.

Education, Experience and Abilities:

• Associate’s Degree in Business and/or Technology is required.  Bachelor’s Degree is preferred in the previously stated fields.
• Three to five years related experience and/or training; or equivalent combination of education and experience.  
• Experience with a consultative environment is preferred.
• Experience in a software training/implementation field preferred.
• Solid working knowledge of Microsoft Word and Excel. Familiarity of MS SQL Server, T-SQL, and stored procedures would be preferred, but not required.
• Ability to interact professionally with all levels of associates and clients.
• Detail oriented, well organized with strong written and verbal communication skills. 
• Ability to plan, prioritize, and organize workload and professionally handle confidential information.
• Ability to collect and analyze data for sound business decisions.
• Ability to negotiate and persuasively communicate ideas by displaying a return on investment.  
• Ability to be a decision maker based on business logic.
• Ability to lead a team to a positive and measurable outcome.

POSITION OVERVIEW

Essential Duties and Responsibilities:

• Manages daily schedules to include complicated and evolving calendars, scheduling appointments and prioritizing tasks.
• Plans, schedules and organizes activities such as meetings, conferences, travel, miscellaneous projects, etc.
• Effectively interfaces with senior executives and internal/external customers at all levels. 
• Creates and/or develops written correspondence and presentations.
• Expedites the flow of work to ensure all deadlines are met and follows up as needed with executives, support staff, customers, etc to ensure requested information is received timely.
• Maintains files and follow-up system for department correspondence, including handling and prioritizing of mail.
• Provides phone coverage and processes expense reports.
• Interfaces and coordinates duties with other administrative assistants to include providing back up support as needed.
• Performs all duties in a discretionary manner.
• Other duties as assigned.

Education, Experience and Abilities:

• High School diploma required; Bachelor’s Degree is highly desired.
• Minimum 2-4 years related administrative experience
• Position continually requires demonstrated poise, tact and diplomacy.
• Excellent written and verbal communication skills.
• Master level skills in Microsoft Word, Excel and PowerPoint. 
• Ability to learn and work easily with technology and software applications.
• Ability to organize, prioritize and handle multiple time-sensitive tasks with discretion in a demanding environment.
• Work requires attention to detail in composing, typing and proofing materials.
• Ability to work independently and proactively with minimal direct supervision. 
• Flexibility with work hours will be required at times. 
• Multi-tasking, ability to deal with interruption

POSITION OVERVIEW

Essential Duties and Responsibilities:

• Advises on a wide range of legal, compliance, business, and fiduciary matters and transactions, including advising on new legislation or regulatory changes, coordination of the response to regulatory matters and litigation, drafting commercial and corporate contracts and legal documents, negotiating agreements with clients and third parties, providing general support and advice to business units, supporting new product and service development, advising on HR matters, etc.
• Participates in the definition and development of corporate policies, procedures and programs and provide continuing counsel and guidance on legal matters and on legal implications of all matters.
• Manages all legal work performed for the unit, whether by in-house or outside counsel.
• Participates in due diligence examinations in connection with company acquisitions. 
• Provides strong leadership as a participant on the management team, and provides practical and effective counsel for management team colleagues on operational issues.
• Exercises well-honed problem solving skills and analysis and offers sound judgments and advice.
• Performs other duties as assigned.

Education, Experience and Abilities:

• Bachelor’s degree (B.A.) from four-year college or university
• Juris Doctorate degree from an accredited law school in the U.S.
• License to practice law in the State of Wisconsin
• 5-10 years corporate/in-house counsel experience
• Ability to demonstrate time and task management (multi-tasking) to meet multiple and often short deadlines, paying attention to detail often under heavy workloads.
• Ability to work independently or as a team, assessing priorities, and managing a variety of activities.
• Ability to maintain a high level of confidentiality and organization, and convey information and advice effectively and appropriately to a diverse audience.
• Ability to effectively manage risk while supporting the company’s business vision and goals.  

POSITION OVERVIEW

Essential Duties and Responsibilities:

• Creates and maintains materials for installation, configuration and training visits.
• Maintains a thorough technical understanding of API Healthcare products.  
• Presents new visits to the internal trainers to roll out to trainers and analysts.
• Assesses if any changes are needed to lesson plans/training materials by auditing sessions.
• Creates and updates Computer Based Trainings (CBTs) templates and tutorials. 
• Monitors client evaluations to gauge the effectiveness of the training designs.
• Implements best practices concepts across training materials.
• Designs and develops curriculum, programs, tools and delivery methods using adult-learning instructional theory for maximum participant involvement, retention, and application as dictated by organizational goals and objectives.
• Selects appropriate training techniques and delivery methods to accommodate a variety of learning styles.
• Facilitates technology and resources for remote training. 
• Analyzes client learning needs and recommends solutions.
• Outlines program objectives and content relevant to learning objectives to ensure final solution meets the needs of the learner or client.
• Maintains training documentation, video content and CBTs on the client website and in the internal document management system.
• Maintains master database used for client trainings.
• Makes appropriate use of subject matter experts, peer trainers, train the trainer programs, and outside vendors.
• Engages in ongoing learning and networking opportunities to stay current in the training and design field.
• Performs other duties as assigned. 

Education, Experience and Abilities:

• Bachelor’s degree (B.A.) from four-year college or university.
• One or two years related experience and/or training; or equivalent combination of education and experience
• Effective writing and communication skills
• Understands adult learning principals
• Experience conducting training.

POSITION OVERVIEW

Essential Duties and Responsibilities: 

• Coordinates the day to day activities related to contract preparation, review, execution and docketing.
• Prepares sales and nondisclosure agreements, addendums and amendments from standard contract templates. Sends the prepared agreements, addendums or amendments to the API Healthcare associate or third party sales prospect, client, vendor, consultant or supplier that requested or required the document.  Follows up with such API Healthcare associate or third party client, vendor or supplier to procure a signed copy of the Agreement, addendum or amendment. 
• Reviews the price schedules for sales agreements, Scope of Services documents, and hardware requirements documents for spelling, grammer, disclaimer and licensing errors.  Assembles and prepares as many copies of the agreements with revised price schedules, Scope of Services documents, and hardware requirements documents, as well as additional supporting documents, as necessary until the sales prospect or client is ready to sign the sales agreement.
• Reviews all signed agreements received for handwritten or non-highlighted revisions.  Completes Agreement Execution Checklist and facilitates API Healthcare Executive signature to all signed agreements received.  Returns copies of fully executed agreements to the third party sales prospect, client, vendor, consultant or supplier as appropriate.  
• Enters and maintains all third party sales prospect, client, vendor, consultant or supplier records as well as all agreement records and documents from creation through expiration or termination in the contract management system. Scans and dockets all final executed agreements, addendums and amendments in the contract management system. Updates client relations management system or the accounting system as necessary based upon the executed agreement terms.
• Schedules and attends the New Client Transition Meetings with the API Healthcare Sales, Configuration, and Project Management teams and coordinates the necessary paperwork for the meeting.
• Files all agreements and related documentation timely.
• Updates and maintains all agreement templates, including previous versions, in the internal document and contract management systems.
• Monitors agreement expiration dates and prepare and disseminate agreement renewal or termination documents as required.
• Performs front-line department customer service (answer client and API Healthcare Associate questions and issues) and elevate issues to the Contract Administration Manager as needed for direction.  Maintain responsibility for the timely resolution of any department issues.
• Keeps Contract Administration Manager current on the status of all tasks, duties and projects assigned.  Proactively identify potential  task, duty, or project completion delays to Contract Administration Manager timely.
• Creates reports in the contract management system or client relationship management system as requested by management.
• Assists with the implementation of new contract management system, including populating database, development of tracking metrics and ongoing administrative management responsibilities. 
• Develops and maintains positive business and contractual relationships with internal and external clients, vendors, suppliers and consultants.  Communicate with all parties in a courteous and professional manner.
• Assists API Healthcare associates in understanding company agreements, including interpreting contract terms and conditions when necessary.
• Performs projects as assigned by Corporate Counsel.
• Performs other duties as assigned by Contract Administration Manager.  

Education, Experience and Abilities:

• Bachelor’s degree (B.A.) from four-year college or university
• One or two years related experience and/or training; or equivalent combination of education and experience
• Excellent ability to multi-task
• Strong attention to detail and accuracy
• Effective customer service skills
• Ability to work independently
• Analytical
• Effective problem solving and time management skills
• Strong communication skills
• Advanced skills in Microsoft Word and Excel.
• Strong understanding of contract terms and conditions, including contract law. Understanding of financial terms preferred.
• Effective negotiation skills.
• Willingness to work the hours necessary to get the job done, especially at quarter–end or year-end.

POSITION OVERVIEW

Essential Duties and Responsibilities:

• Prepares contract addendums and amendments as required.  Negotiates any revisions requested to acceptable terms and follows thru with the documents until finalized and executed. Dockets the final signed amendment or addendum in the contract management system. 
• Enters and maintains all third party sales prospect, client, vendor, consultant or supplier records as well as all agreement records and documents from creation through expiration or termination in the contract management system.
• Negotiates and drafts revisions to sales agreements while maintaining the contract department turnaround averages. 
• Monitors agreement expiration dates and prepares and disseminates agreement renewal or termination documents as required.
• Reviews and provides comments regarding Request for Proposal (“RFP”) or Request for Information (“RFI”) prepared by API Healthcare Marketing and Sales teams before such documents are sent to the sales prospect.
• Creates reports in the contract management system or client relationship management system as requested by management.
• Assists with the implementation of a new contract management system, including populating the database, developing tracking metrics and reporting.
• Develops and maintains positive business and contractual relationships with internal and external clients, vendors, suppliers and consultants.  Communicates with all parties in a courteous and professional manner.

Education, Experience and Abilities:

• Bachelor’s degree (B.A.) from four-year college or university.
• Three (3) to four (4) years related experience and/or training; or equivalent combination of education and experience.
• Excellent ability to multi-task and work independently.
• Strong attention to detail and accuracy. 
• Effective problem solving and time management skills.
• Strong customer service, communication and analytical skills including the ability to handle multiple competing tasks/projects at the same time in a fast paced, demanding environment.
• Knowledge of Microsoft Word and Excel.
• Strong working knowledge of software licensing contract terms including legal, accounting requirements, and negotiations preferred.
• Excellent contract drafting and negotiation skills
• Willingness to work the hours necessary to get the job done, especially at quarter–end or year-end. 

POSITION OVERVIEW

Essential Duties and Responsibilities:

• Manages the fixed assets system.
• Completes the monthly sales and uses tax filing for multiple states.
• Creates and administers billing to clients.
• Completes the commission calculations monthly.
• Prepares month end reconciliations.  

Education, Experience and Abilities:

• Associate’s degree or higher in Accounting, Finance or a related field.
• Three to five years related experience and/or training; or equivalent combination of education and experience.
• Inventory experience is preferred.

POSITION OVERVIEW

Essential Duties and Responsibilities:

• Develops and accomplishes a lead generation plan, meeting or exceeding monthly, quarterly and annual targets.
• Develops and manages a pipeline of opportunities from new and current clients.
• Collaborates with the sales team to determine essential strategic approaches for inside sales.
• Attends sales team meetings, creates sales updates and tracks progress on achieving forecasts.
• Builds relationships with relevant decision makers inside client organizations.
• Understands and effectively communicates the value of API Healthcare’s products and solutions.
• Performs other duties as assigned.
• Effectively demonstrate, via telephone or in person, all software solutions including Contingent Staffing Solution, Recruiting Solution, Paycheck Printing, and Advanced Travel.
• Develop pricing proposals based on current pricing models and organizational sales goals, successfully negotiate contract and pricing.

Education, Experience and Abilities:

• A proven track record of 3-5 years of healthcare technology sales is preferred.
• Labor Management Software experience is strongly preferred.
• Bachelor’s Degree in Business, Information Technology or a related field is preferred; or three to five years of web-based software sales and experience in a professional, high volume and cold call environment; or equivalent combination of education and experience.
• Experience in telesales working with a professional and technical target audience is required.
• High level of motivation and a desire to work independently to achieve aggressive call and contact goals. 
• Ability to handle objections and relate well to users.
• Exceptional communication, collaboration, writing, and interpersonal skills to work on a consultative basis with professionals.

Essential Duties and Responsibilities

• Meets and exceeds established sales goals.
• Develops prospect relationships to increase sales.  Leverages leads and RFP’s to increase sales.
• Works with Inside Sales to complete RFP’s which win business.
• Represents API Healthcare at industry conferences and events both in the region and nationally.

Education, Skills and Abilities 

• A proven track record of 3-5 years of healthcare technology sales is mandatory.
• Success in selling to C-level executives is required.
• Labor Management Software experience is strongly preferred.
• Willingness to travel extensively is required.
• Bachelors Degree in Business, Information Technology or a related field is preferred.

Essential Duties and Responsibilities

• Meets and exceeds established sales goals.
• Develops prospect relationships to increase sales.  Leverages leads and RFP’s to increase sales.
• Works with Inside Sales to complete RFP’s which win business.
• Represents API Healthcare at industry conferences and events.

Education, Skills and Abilities 

• A proven track record of 3-5 years of healthcare technology sales is mandatory.
• Success in selling to C-level executives is required.
• Labor Management Software experience is strongly preferred.
• Willingness to travel extensively is required.
• Bachelors Degree in Business, Information Technology or a related field is preferred.

POSITION OVERVIEW

Essential Duties and Responsibilities:

Education, Experience and Abilities:

• Bachelor’s degree (B.A.) from four-year college or university preferred
• Six years related experience and/or training; or equivalent combination of education and experience including ERP implementation and implementing IT transformational technologies (ie. Cloud Computing, Mobile applications etc) desired
• Microsoft Premier Certification (MCSE or other) or equivalent industry recognized certification preferred
• Detail oriented with strong verbal, written and training communication skills
• High degree of professionalism in working with all levels of Associates, clients and vendors
• Mastery of IT departmental processes and procedures
• Ability to assess the need for change and make change happen quickly
• Knowledge of non-IT departmental procedures and processes
• Demonstrates basic skill in the following:

Financial procedures including budgets

Legal and Human Resource procedures and policies

Microsoft Windows

Microsoft Office

IP routing and remote access

Microsoft SQL Server

Authentication and authorization best practices

Hardware architecture and systems

Virtualization

POSITION OVERVIEW

Essential Duties and Responsibilities:

• Reviews all contracts and sales orders to determine proper revenue recognition.
• Calculates revenue on all contracts and subsequent sales in compliance with appropriate revenue policy and accounting guidelines. 
• Maintains accuracy of all revenue related files, models, etc.
• Analyzes monthly, quarterly and annual revenue.

Education, Experience and Abilities:

• Bachelor’s Degree and 5-7 years experience is preferred; or equivalent combination of education and experience.
• Previous experience in software or other related field is preferred.
• Experience with software revenue recognition software or ERP is preferred.
• Must be strong in Microsoft Excel.
• Ability to build and maintain highly complex spreadsheets for revenue modeling.
• CPA license is preferred.

POSITION OVERVIEW

Principal Duties and Responsibilities:

• Determines project scope for each project.
• Writes custom programming specifications.
• Trains clients on how to setup, test and use API Healthcare’s solutions using industry knowledge.
• Summarizes the setup of the system in writing using Microsoft Word.
• Utilizes time management skills to project the timeline and dollars associated with the project.
• Assists clients with troubleshooting the system and writing training documentation.
• Assesses the current use of the API Healthcare applications and completes an assessment writeup.
• Trains remote users using WebEx and virtual classrooms.
• Documents end user training manuals.
• Manages multiple client implementations and/or projects simultaneously.

 Knowledge, Skills, and Abilities:

• Associate’s Degree is required; Bachelor’s degree (B.A.) from four-year college or university in Computer Science, MIS, or MCS is preferred.
• One or two years related experience and/or training; or equivalent combination of education and experience.
• HR and Payroll systems experience is preferred.
• Effective presentation and training skills.
• Experience using Microsoft and Windows applications, including Word, Excel and PowerPoint.

POSITION OVERVIEW

Essential Duties and Responsibilities:

• Provides exceptional tier-1 support and education via telephone and e-mail to external client base
• Performs remote dial-in support as needed
• Diagnoses, troubleshoots, and resolves API Healthcare application questions and potential issues ranging from basic to tremendously complex
• Displays sound judgment in escalating issues as needed to tier-2 support or higher
• Accurately documents all calls, communications, and client activity in our ticket tracking software
• Properly follows processes and procedures to maintain efficient workflow

Education, Experience, and Abilities:

• Associate’s degree or higher in information technology or a related field; equivalent experience and/or training will be considered
• Strong PC and web based software knowledge and competence, including MS Office products
• High level of aptitude for learning complex software solutions and intricate analysis steps
• Solid, creative troubleshooting, problem solving, and analytical skills
• Exceptional verbal and written communication skills, as well as strong interpersonal skills in working with a professional customer audience
• Sound ability to handle objections and relate well to others on varying levels of knowledge and experience
• Ability to prioritize, multi-task, and thrive in a fast-paced environment and adapt to changing priorities seamlessly
• Excellent organizational skills with attention to detail
• Work effectively both independently and as a team
• Self-motivated with strong drive and determination to excel
• Technical certifications are a plus
• Prior customer service experience in working with a professional and/or technical audience is preferred
• Experience with contact management/ticket tracking software is helpful
• Flexible weekday schedule is ideal