What would happen if you made employees part of the staffing and scheduling process? Costs would go down, engagement would go up, and everyone would be happier.
A Holistic Approach to Enterprise Wide Staffing
Traditional staffing models focus attention on the unit or department level. In this structure, when staffing shortages occur, it is common to use premium resources, such as overtime and contingent labor, to fill the gaps. The more holistic method of Collaborative Staffing breaks down these silos and considers the bigger picture. Having visibility into the staffing needs across the enterprise allows you to better leverage the capacity of existing staff to meet the needs of the entire organization. It gives you the ability to know that you can move staff from one unit to another as workloads flex, resulting in better shift coverage and lower labor costs because the need for premium resources is significantly reduced.
“Our investment in the right technology enabled us to shift our focus from merely collecting data to using that data in ways that yield better outcomes, more strategic staffing decisions and lower operating costs. Our EMR solution gives us an understanding of exactly what each patient needs, and our staffing and scheduling solution enables us to identify the caregivers with the right skills, qualifications and credentials to treat them.” - NorthCrest CEO Randy Davis
Minimizing labor spend through optimization, not workforce reduction
Through enterprise-wide visibility, employee empowerment, and streamlining PRN staffing, hospitals and healthcare systems can achieve substantial cost savings without having to resort to workforce reductions. Working side by side, managers and employees together determine the best necessary coverage and resource allocation across the entire enterprise, while better balancing the needs and preferences of staff. By creating consistency in practice, interdepartmental visibility organization wide, the Collaborative Staffing model balances supply and demand is balanced to ensure coverage for every shift, employees are engaged and labor costs are minimized.
Improving Employee and Patient Satisfaction
This holistic approach also creates organizational consistencies in policy, which improves perception of fairness and opportunity among employees. This Collaborative Staffing best-practice methodology gives employees a voice in the process, allowing them to feel empowered and trusted to make important decisions. In addition to the impact on retention and recruitment, this is beneficial in a few ways – engaged, happy employees perform better, which in turn yields better patient outcomes. And, because managers are spending less time on scheduling they can spend more time doing what they were hired to do—caring for and treating patients.