Care delivery model: A team-oriented, humanistic primary care method for providing quality patient care.

Collective bargaining agreement: A process of negotiations between employers and the representatives of a unit of employees aimed at reaching agreements that regulate working conditions.

Level of development of shared decision making: Degree of engagement that managers and staff posses to make decisions about scheduling.

Quality indicators: Measurements of health care quality that uses a hospital’s inpatient data.

Scheduling and staffing guidelines: A set of standards that ensures employee flexibility in scheduling their work hours.

Scheduling model: The method used to create your organization’s staff schedule.

Self scheduling: A system that enables nurses to access their unit's overall schedules so that they can request shifts and swap shifts with their colleagues. This helps nurses balance the demands of work and home life, and improves job satisfaction while decreasing turnover.

Shared governance or decentralized decision making: A professional practice model, founded on the cornerstone principles of partnership, equity, accountability, & ownership that form a culturally sensitive & empowering framework, enabling sustainable & accountability-based decisions to support an interdisciplinary design for excellent patient care.

Staff satisfaction: A measurement of whether employees are happy and content while fulfilling their desires and needs at work.

Vacancy rate: Number of unfilled positions with a nursing unit.