Press Releases

Advocate Health Care Improves Patient and Staff Experience

Health system utilizes the Healthcare Workforce Information Exchange to gain workforce efficiencies

HARTFORD, Wis. (June 18, 2013)—Advocate Health Care, the largest health system in Illinois, is making their organization a great place to work and a great place to heal with the help of innovative workforce management technology. At the core of Advocate’s clinical operations is the Healthcare Workforce Information Exchange (HwIE) from API Healthcare that enables strategic data-driven decisions on staffing and operations. The HwIE also helps lay the foundation for Advocate Health Care’s future growth opportunities.

"Advocate Health Care’s ability to create a satisfying work environment for our associates and a consistent level of care for our patients is of critical importance to our organization,” said Jacob Krive, project manager in information systems, Advocate Health Care. "Technology solutions that let us share valuable employee data across the entire organization has produced more informed, data-driven strategic staffing decisions that benefit patients, associates and our organization as a whole. The HwIE has given us the ability to use technology to link patient satisfaction and associate satisfaction, putting us in the best position possible to ensure support in the healing and well-being of everyone who turns to Advocate for care services."

As the demands of an aging population and the realities of an aging workforce begin to take hold, innovative workforce management technology is helping organizations like Advocate Health Care achieve long term success. API Healthcare’s technology is empowering Advocate to share valuable employee related data across more than 250 sites of care.

The HwIE is similar in concept to a Health Information Exchange (HIE) where patient’s Electronic Health Record (EHR) information is communicated across organizations. However, the HwIE enables Advocate and other health systems to share employee related data contained in the Electronic Employee Record (EER) between all of their facilities. This exchange of information results in more effective talent development and utilization across the entire continuum of care. It also allows organizations to operate more efficiently by driving down healthcare costs.

"Developing solutions that work for healthcare today and in the future is at the center of everything we do,” said J.P. Fingado, president and chief executive officer, API Healthcare. "We are pleased but not surprised to hear that innovations such as the Healthcare Workforce Information Exchange are having a significant impact on Advocate Health Care which places high value on patient and associate satisfaction. We believe these two metrics are tightly linked and we are committed to finding and developing new solutions that will enable clients like Advocate to more easily fulfill promises to the communities they serve no matter what obstacles or challenges stand in their way."

Advocate's core values of compassion, equality, excellence, partnership and stewardship are the foundation for their patient-centered care model. Advocate also embraces these values through evidence-based practice, interdisciplinary collaboration, and tenacity toward delivering exceptional clinical outcomes.

About Advocate Health Care

Advocate Health Care, named among the nation’s Top 5 largest health systems by Truven Analytics in 2013, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 10 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers (the state’s highest designation in trauma care), two Level II trauma centers, one of the area’s largest home health care companies and one of the region’s largest medical groups. Advocate Health Care trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $571 million in charitable care and services to communities across Chicagoland and Central Illinois in 2011.

About API Healthcare

API Healthcare (, the largest healthcare-specific vendor focused on workforce management solutions, is also the architect of the Healthcare Workforce Information Exchange (HwIE); a revolutionary solution that facilitates the sharing of workforce data across the entire continuum of care. Driven by the mission to elevate quality and performance across the healthcare community through innovative workforce solutions and services, API Healthcare has been dedicated to the healthcare industry for more than 30 years. The company’s staffing and scheduling, patient classification, human resources, talent management, payroll, time and attendance, business analytics, and staffing agency solutions are used by more than 1,600 hospitals and staffing agencies. Founded in 1982, API Healthcare has been rated by KLAS in the Top 20 Best in KLAS Awards Report ( as the top time and attendance provider system for the last 11 years (2002-2012) and the top staffing and scheduling solution in 2012.



Wendy Heim
Sr. Corporate Communications Manager
API Healthcare
(262) 670.2729