Press Releases

Baylor Scott & White Health - Central Texas Empowers Employees; Improving Productivity, Decreasing Labor Costs

API Healthcare ShiftSelect leverages cloud technology to optimize workforce and improve access to work opportunities

(HARTFORD, Wisc.)—June 17, 2014—API Healthcare, a GE Healthcare company, and a leader in workforce optimization technology and services, today announced the Central Texas division of the recently merged Baylor Scott & White Health (BSWH), one of the nation's largest multi-specialty group practices, has successfully deployed API Healthcare ShiftSelect at several of their locations to improve their scheduling processes and productivity levels enterprise-wide. ShiftSelect is a web-based staffing and scheduling solution that provides complete visibility into open shifts while helping to improve employee engagement with self-scheduling tools and shared governance.

Web-based workforce management tools like ShiftSelect are a popular choice with hospitals and healthcare organizations facing tighter operating budgets, high demand on information technology staff and simultaneously managing steadily increasing patient demand for quality care services. As labor costs continue to rise and the demand for care increases, hospitals and health systems like BSWH – Central Texas are implementing affordable and strategic workforce deployment strategies as a way to meet fiscal demands and improve employee engagement without compromising patient care.

“Our organization employs a very robust and talented team of employees,” said Cyndy Dunlap, chief nursing officer, BSWH – Central Texas. “ShiftSelect allows us to better optimize them and maximize employment opportunities for BSWH – Central Texas entire staff of more than 14,000 employees, across 12 acute care hospitals and 140 clinic sites. The web-based tools allow us to staff all of our departments more efficiently and reduce unnecessary overtime costs; which positively impacts our overall operating budget, helping us protect jobs in the process.”

Web-based scheduling solutions such as ShiftSelect can turn employees into active participants in the staffing and scheduling process. Offering complete transparency into the scheduling process, employees can easily view available shifts and create their own work schedules with self-scheduling tools. This also allows managers to save countless hours on scheduling tasks, enabling them to focus their attention on patient care. In addition, transparency and visibility creates an environment of accountability among peers and team members.

“We believe engaged employees are happier employees, which leads to less turnover and ultimately better care consistency across the entire continuum of care,” said CNO, Cyndy Dunlap. “ShiftSelect’s user friendly tools enable us to create an environment where employees in every practice area feel empowered and respected. And because our managers are spending less time on scheduling, they have more time to focus on what matters most; providing every patient who comes through our doors with a high quality experience.”

“We are consistently hearing from clients that our web-based solutions are having a significant and positive impact on their ability to achieve long-term fiscal sustainability in a shifting marketplace,” said Lisa LaBau, general manager, API Healthcare. “Low upfront costs, minimal work for internal resources and quick implementation times means our clients are spending less time on implementation and training and more time executing strategies that allow them to tackle the challenge of keeping operating expenses under control.”

About API Healthcare

API Healthcare ( is focused on workforce optimization solutions exclusively for the healthcare industry. The company’s staffing and scheduling, patient classification, human resources, talent management, payroll, time and attendance, business analytics, and staffing agency solutions are used by more than 1,600 health systems and staffing agencies. Founded in 1982, API Healthcare has been rated by KLAS in the Top 20 Best in KLAS Awards Report ( as the top time and attendance provider system for the last 12 years (2002-2013) and the top staffing and scheduling solution in 2012 and 2013.

GE Healthcare

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE (NYSE: GE) works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

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Christine Hoxworth
Director of Marketing
API Healthcare
(262) 670.2727