Enabling Staff Satisfaction and Better Patient Outcomes

There are many things that keep hospital CEOs awake at night and a recent study conducted by Frost & Sullivan uncovered the top challenges that need to be addressed. Not surprisingly, the need to optimize workforce efficiencies for cost reductions was among the top challenges. But how do they address this challenge?

GE Healthcare sponsored a Becker’s Hospital Review research initiative surveying 95 healthcare executives about their workforce management strategy. The study discovered that workforce management is a priority for the vast majority of healthcare executives, and staff satisfaction was cited as the workforce management tactic that has the biggest impact on patient satisfaction. It makes sense…if a nurse is having a bad day that is going to impact the patient in some way.


The results also revealed a large gap between strategy and practice – Only 19% of respondents are using automated workforce technology to enable their staff satisfaction tactics.


How do you tie your workforce management strategies to patient satisfaction? A great example of this is NorthCrest Medical Center, a not-for-profit community hospital serving Northern Middle Tennessee and Southern Kentucky. Quality has always been a focus for NorthCrest. When patient satisfaction scores started to decline, leadership discovered the organization wasn’t optimizing the workforce. They were able to turn that around through more efficient workforce strategies that created a more engaged workforce, which enabled improvements in quality care and patient satisfaction scores. Read the NorthCrest case study to learn how they did it.

Angie Beard, CNO at NorthCrest communicates their strategy best: “By taking a holistic approach to staffing and scheduling that focuses on creating a positive working environment for employees, we have been able to improve the overall patient experience.”

I’m pretty sure the leaders at NorthCrest are sleeping better these days.


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