Enabling Staff Satisfaction with Workforce Management Technology

API Healthcare recently sponsored a Becker’s Hospital Review research initiative that surveyed 95 healthcare executives about their workforce management strategy.

The results revealed a large gap between strategy and practice. Workforce management is a priority for the vast majority of healthcare executives, and staff satisfaction was cited as the workforce management tactic that has the biggest impact on patient satisfaction.

Here’s where the gap shows up – only 19% of respondents are using workforce technology to enable their staff satisfaction tactics.

Enabling Staff Satisfaction with Workforce Management Technology2watch movie Transformers: The Last Knight now

Taking a forward-thinking approach, Terrebonne General Medical Center (TGMC) in Louisiana is leveraging technology to make the critical connection between strategy and practice. TGMC is committed to empowering staff with access to their own personnel information, including human resources data, online benefits enrollment and staff schedules.

Their strategy is summed up by Mickie Rousseau, Director of Human Resources at TGMC, “From the very beginning, our goal was to find a comprehensive solution that would benefit our entire organization. By having the full suite of API Healthcare products that talk to each other, we’ve made information easier to manage and more accessible to employees and key decision-makers. Now, our entire organization is doing a better job of managing our most costly and most important resources – our staff.”

To learn more about TGMC’s story, including how their vulnerability to being hit by hurricanes has impacted their strategy, take a look at their complete case study.


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