Patients assess the culture of your hospital every time they enter the health system and interact with hospital staff – but do you? Conducting frequent evaluations of the hospital’s internal culture can help healthcare executives anticipate issues and improve how patients experience the health system. How staff interact and communicate with one another can say a lot about the efficiencies of the organization, as well as its financial stability.
Workplace culture is often associated with teamwork and patient satisfaction, and can be a vital link between the financial and clinical sides of the hospital. CEOs and healthcare executives can employ healthcare scheduling solutions to understand the labor problems the health system encounters every day – and how to fix them. Focusing on enhancing workplace culture can help hospital decision-makers ensure healthcare staff are delivering high-quality patient care across the entire organization.
The importance of culture in healthcare
Improving the patient experience starts with enhancing the hospital itself and the organization’s workforce. A negative workplace culture can lead to employee arguments, mistakes and high turnover, while a positive atmosphere can foster teamwork and engagement for stronger productivity. Company culture is important no matter the industry, but in healthcare it’s essential. According to an article in Inc. magazine by Paul Spiegelman, chief culture officer at Stericycle and founder and former CEO of BerylHealth, healthcare professionals often have trouble collaborating with one another because they tend to focus on interactions with patients rather than each other.
According to Fierce Healthcare, care coordination and teamwork can help health systems improve their patient safety and quality of care. Better communication and advanced workflows can result in an overall better workplace culture, and patients are often the ones who see the most benefits.
Keeping subcultures in mind
According to human resource site TLNT, the majority of companies not only have an overall culture, but three subcultures as well: operations, technical and executive.
Each of these subcultures have their own ways of doing things, and it can be difficult for professionals to move from one to another. The subcultures can also influence the success of changes. CFOs and healthcare executives need to first tackle issues within these subcultures before trying to improve the organization’s overall environment. The operational subculture, or nurses and other caregivers, should first focus on fostering teamwork, while the executive subculture can center on providing value for the hospital’s services.
Healthcare staffing and scheduling news brought to you by API Healthcare, the leader in healthcare-specific workforce management solutions.
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