A well-rounded workforce management strategy key to their success.
HARTFORD, Wisc.—February 28, 2012— Evergreen Healthcare, a public hospital district and community-based health care organization with multiple locations near Seattle in northeast King County, Wash., is using new strategies to face a growing trend in healthcare: increased patient demand and rising healthcare costs. Having always devoted itself to compassionate and cost-effective healthcare, Evergreen chose to partner with API Healthcare to get their labor productivity and costs under control. Through their API Healthcare Time and Attendance and Staffing and Scheduling technology, Evergreen increased their cost effectiveness and productivity levels, without compromising their ability to deliver the excellent care they are known for.
“We pride ourselves on being the healthcare provider of choice for our community, and have filled our organization with caregivers of the highest quality,” said Chrissy Yamada, chief financial officer, Evergreen Healthcare. “As a result we require a workforce management solution that can accommodate all of our various specialized groups and their nuances. We chose API Healthcare because of their unbeatable expertise in the healthcare industry. No other scheduling or time and attendance solution is able to demonstrate the flexibility we need.”
In healthcare, labor is the single greatest operating expense, with overtime creating the biggest challenge to keeping those costs in check. The tight integration between the API Healthcare Time and Attendance and Staffing and Scheduling solutions allows scheduling managers a clear view of resource distribution in time for proactive changes to be made. With this technology, the team at Evergreen was able to make improved staffing decisions which led to a 36% annual reduction in overtime hours.
“API Healthcare’s scheduling technology has made a significant difference in how we schedule our employees and manage our overtime issues,” said Kristine Scholl, systems analyst, Evergreen Healthcare. “Self-scheduling makes it much easier for managers to identify staffing gaps as well as recognize early on where there is likely to be an issue with overtime so we can avoid it as much as possible.” A complete workforce management strategy also requires robust reporting. Through the comprehensive and customizable reporting features within their API Healthcare solutions, the team at Evergreen was able to improve the overall effectiveness of their decision making and productivity of their staff without compromising patient care.
“API Healthcare’s reports and analytics always contain a gold mine of information that we trust to be accurate and complete.” said Kristine Scholl. “API Healthcare has made it easier for us to access critical reports in a timely manner, allowing us to have the most current and accurate picture of our resources at any given time.”
“In healthcare there are so many scenarios and challenges that are unique to the industry,” said J.P. Fingado, president and chief executive officer, API Healthcare. “Hospitals that leverage healthcare-specific workforce management technology are in the optimal position to succeed in meeting their productivity and financial goals. The success realized by Evergreen is another example of how API Healthcare’s industry knowledge and specificity provide unique tangible benefits for our clients.”
About API Healthcare
API Healthcare (www.apihealthcare.com) is the largest healthcare-specific vendor focused on workforce management solutions for the healthcare industry. Driven by the mission to elevate quality and performance across the healthcare community through innovative workforce solutions, API Healthcare has been dedicated to the healthcare industry for 30 years. The company’s staffing and scheduling, patient classification, human resources, payroll, time and attendance, business analytics, and staffing agency solutions are used by more than 1,600 hospitals and staffing agencies. Founded in 1982, API Healthcare has been rated by KLAS in the Top 20 Best in KLAS Awards Report (www.KLASresearch.com) as the top time and attendance provider system for the last ten years (2002-2011).
About Evergreen Healthcare
Evergreen Healthcare, a public hospital district and community-based health care organization established in 1972, offers a breadth of services and programs that is among the most comprehensive in the Puget Sound region. More than 950 physicians provide clinical excellence within more than 80 specialties, including general medicine, cardiac, oncology, surgical care, orthopedics and spine, a Neuroscience Institute, Women’s and Children’s services, hospice care, pulmonary care, a Sleep Disorders Center and Home Health services care. Evergreen serves more than 400,000 residents in its primary service area of northern King and southern Snohomish counties with community based physicians, Evergreen Medical Group, a network of primary and urgent care practices in seven locations, and 290-bed Evergreen Hospital Medical Center, its main hospital campus in Kirkland, Wash. For more information, visit www.evergreenhealthcare.org, facebook.com/evergreenhospital.org or follow @EvergreenHosp on Twitter.
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